Customer Service


Our mission at Netwatch is “to create a fearless environment for our clients”. At present, we are the only company that provide the complete security solution – designing, selling, installing, commissioning, monitoring and maintaining a remotely monitored CCTV system for our clients. Netwatch currently provide this end to end solution to over 2,600 client sites, both here in Ireland and across the globe.

Since its inception in Carlow in 2003, the Netwatch team have worked on some of the most prestigious security contracts in the world, from the homes of high net worth individuals to large commercial and government contracts. At Netwatch, we promote the ideal of superior customer service throughout the organisation. We strive to meet this ideal by ensuring all staff operate with a polite, courteous, neat and efficient attitude towards their work, their colleagues and their customers at all times.

Hands holding globe Group picture of the Netwatch team Customer service survey

Here is a selection of some of our satisfied customer’s comments:

The management team have been extremely happy with the results from the Netwatch system. We achieved all our objectives with the introduction of the system and it was particularly pleasing to be able to improve overall site security and reduce our overall cost by 33% with potential for further savings down the line. I would be happy to recommend Netwatch to be considered as a partner where there is a requirement to protect valuable installations or property.

Jed O’Callaghan, Kerry Group

Netwatch was the outstanding choice for this project. Months of planning and design went into LDeX1 and it was important to us to find the very best security solutions specialist possible. I believe we have found that in Netwatch.”

Matthew Edgely, London Data Exchange.

“The Netwatch System offers complete peace of mind. For my sites where Netwatch is in place I sleep soundly, for the others I am still worried.”

Michael Herbert, Chief Executive, Windsor Motor Group

Netwatch customer service

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