A survey from Netwatch and Ámarach Research revealed that retail business owners worry about distress for their staff, as the study showed 30% say criminal activity in the retail outlet causes fear or stress for staff. Staff intimation/abuse being the highest instance of criminal activity for businesses in 2023.
Employees have the fundamental right to feel safe and secure in the workplace. However, some work environments such as retail businesses that are public facing and dealing with high numbers of footfall, present unique challenges when it comes to creating a safe and secure workplace for their staff.
A comprehensive security strategy is essential for retail businesses to safeguard their assets, employees, customers and reputation, in an ever evolving and potentially challenging environment.
With so many potential hazards raising your risk profile, Netwatch have put together five tips to help you keep your retail business secure:
1. Employee Training:
- Train employees on security protocols and procedures. This includes recognising and reporting suspicious behaviour, proper cash-handling techniques, and emergency response procedures.
2. Secure the Perimeter:
- Ensure that doors and windows are secure, and consider using security film on windows to make them more resistant to break-ins.
- Use bollards or barriers to prevent vehicles from crashing into the storefront.
3. Security deterrents:
- Install visible surveillance cameras throughout the store, including entry points, aisles, and high-risk areas. Make sure the cameras are of high quality and regularly maintained.
- Limit access to certain areas of the store, especially storage rooms and offices. Use access control solutions such as key card systems or electronic locks to monitor access.
- Ensure proper lighting both inside and outside the store. Well-lit areas deter criminals and make it easier to monitor activities.
4. Alarms and Security Systems:
- Install a monitored alarm system that includes sensors for doors, windows, and other entry points. Ensure that the alarm system is regularly tested and maintained.
- Consider implementing a monitored security system that includes motion detectors, glass break sensors, and panic buttons.
5. Customer Service and Engagement:
- Provide excellent customer service to create a positive and secure shopping environment.
- Engage with customers, as a visible and approachable staff presence can deter potential criminals.
It is vital to regularly assess and update your security measures to adapt to changing circumstances and emerging threats. A holistic and proactive approach to security is key to maintaining a safe and secure retail environment.
How Netwatch Proactively Ensures Employee Safety
Creating a fearless and safe environment is what Netwatch does best. Netwatch created the Staff Safety Solution with the purpose of doing this for a business and their employees. The Netwatch Staff Safety Solution can be easily accessed by employees in case of intimidation or threat. With just one push of a button, employees can immediately summon help and feel assured that someone is there to assist them.
Once activated, a high-priority alert is sent to the Monitoring Hub, where Intervention Specialists quickly monitor the situation in real-time. In addition to visually verifying the incident, Specialists can also hear the conversation through two-way audio and speak down directly to the employee member/the aggressor. Following protocol, the Specialists promptly notify the police and provide precise information about the aggressor’s location and other crucial situational details. They also contact the primary business contacts, informing them of the situation.
