Communication Hub

The most technologically advanced remote visual monitoring centres.

Netwatch is unique, being the only service provider to have two Communication Hubs, in two jurisdictions. These are both manned 24/7/365 to safeguard our clients.

Constructed to the highest international standards, our Hubs are resistant to gross attack through the construction of a mass concrete shell exterior, without a normal window or door openings. They feature an Airlock double door system and unlimited generator back-up, to ensure customers’ sites remain protected whatever happens.

Our Communication Hub is the centre of the Netwatch service Any suspicious activity on your site is delivered as an alert within seconds for our Intervention Specialists to observe, verify and take action on.

The elimination of false alarms by Cratos software creates a streamlined process for our Intervention Specialists. We have generated the fastest response times within the industry when an alert is raised in our Hubs, we know it needs action fast. A lot can happen in just 60 seconds, so the faster your security can intervene, the less chance of damage.

The Intervention Specialist’s Role

Our Intervention Specialists are a critical part of the Netwatch service. With a rigorous recruitment process, including extensive background checks our Intervention Specialists are leaders in the industry. They must undergo an exceptional training programme, being managed and mentored by our most experienced staff until they are ready to react and intervene.

With over 15 years’ experience, we know what qualities are needed to become effective in this role. By combining the expert human eye element, with our Cratos software algorithms, we are able to ensure genuine emergencies are responded to and prevented as quickly as possible.

Check out the Communications Hub in Action