Category: FAQ

Traditional video monitoring typically reacts to incidents in two ways. For crimes already in progress, monitoring personnel view and verify an action triggered by an alarm and alert authorities. Proactive video monitoring (PVM) is different. As the name says, it is proactive – meaning that action is taken in advance of an incident, not during or after it occurs. PVM operates through a monitor, intervene and report process. Monitoring takes place 24/7, 365 days a year in one of our locally based monitoring centres where alerts are sent to when unauthorised activity is detected. Once an alert is received, highly-trained specialists at one of our state-of-the-art monitoring centres swiftly evaluate the situation over a live video feed, determining the threat level and taking appropriate action. An intervention specialist speaks directly to the intruder with a live audio warning, advising they leave the premises immediately. Hearing this personalised warning makes it clear to the criminal that they are being watched and recorded on video. In 98% of cases, the live warning stops the criminal from proceeding. In the small number of cases where they are not deterred, the intervention specialist escalates the response by following a set of pre-determined protocols to launch the proper response. Incident reporting after a crime is another area where Netwatch PVM offers significant advantages over traditional monitoring. Netwatch creates your incident reports within 24hrs, containing all relevant details and visuals, then shares them with clients for their information.