Frequently Asked Questions
No, unless the system is armed, we will not be watching or issuing audio warnings. The client will set an arming protocol for when the system should be armed. We will only respond to alerts during that time. However, the Netwatch system is always recording.
Yes, you can view cameras from your phone and any other Android or iOS device.
Netwatch is a bespoke security camera system. Existing hardware can be integrated into the Netwatch System if it meets our operational standards put in place to give our customers an exceptional level of service.
Yes, you will have full access to view live and recorded video from your camera system. You will have access from your computer as well as any mobile devices such as tablets or phones.
You will receive an email containing your login credentials with links to a series of how to videos that will explain all the features and tools of the software. Your installation engineer will also you walk you through the initial download and setup of the software for you.
The Netwatch system is equipped with 30 days recorded video storage, so you’ll have plenty of recall capacity to view recorded video. This can be expanded depending on your storage needs.
Netwatch is a custom proactively monitored CCTV security system tailored to meet the needs of your property. To assess cost involved we ask that you avail of a free site survey. This free site survey will give you a breakdown of the relative costs involved in effectively securing your business.
Your hardware is fully maintained through your Netwatch Managed Service. Should any piece of hardware malfunction or break, a Netwatch technician will be dispatched as quickly as possible to your location to fix or replace the damaged hardware.
Should an incident occur on your property, a Netwatch Intervention Specialist will issue an audio warning and notify you and the emergency services, depending on your site-specific protocol. You will receive a full written report via email the next working day summarising events.
Your alarm response protocol is fully customizable, you can choose which hours of the day each notifiable contact is to be reached.
We will notify you immediately if we lose connection to your site. The Netwatch system comes with a UPS (uninterruptible power supply) which can power your site for up to 30 minutes in the in the event of a power cut or system sabotage.
Netwatch is only the visual monitoring company that can offer a bespoke install to monitoring solution. We are Europe’s largest visual monitoring company with more than 15 years’ experience in the security industry.
The Netwatch systems requires power. If you do not have power onsite for the system, we can provide a self-contained powered solution.