Prevent Crime Before it Happens with Proactive Video Monitoring
The Problem
Why Traditional Video
Monitoring Needs to Change
Traditional video monitoring services have long been the standard for after-hours security in most facilities and campuses. However, this legacy solution does have a number of shortfalls.
Cameras document crime rather than preventing it
Security officers cannot be everywhere and can be affected by fatigue or distractions
Perimeter fencing and other obstacles can be easily bypassed
The Solution
Proactive Video Monitoring
The best way to stop a would-be criminal in their tracks is with proactive video monitoring (PVM).
Traditional video monitoring typically reacts to incidents in two ways. For crimes already in progress, monitoring personnel view and verify an action triggered by an alarm and alert authorities. After a crime has been discovered, monitoring companies provide recorded surveillance footage to help identify criminals, provide evidence for arrests, and protect owners from liability. While these are all valuable services, none of them can actually prevent crimes from occurring.
Proactive video monitoring is different. As the name says, it is proactive – meaning that action is taken in advance of an incident, not during or after it occurs.
How it Works
Monitor. Intervene. Report.
Monitor
Intelligent software detects a threat
The Netwatch Platform connects to the video surveillance system, accompanied by the use of computer vision software analytics to detect unauthorised activity. Once unauthorised activity is detected, within seconds an alert is sent to an intervention specialist at the Monitoring Hub.
Experts assess and verify the threat
Once an alert is received, our highly-trained specialists at one of our state-of-the-art monitoring centres swiftly evaluate the situation over a live video feed, determining the threat level and taking appropriate action.
Intervene
Warning is given
An intervention specialist speaks directly to the intruder with a live audio warning, advising they leave the premises immediately. Hearing this personalised warning makes it clear to the criminal that they are being watched and recorded on video. In 98% of cases, the live warning stops the criminal from proceeding. In the small number of cases where they are not deterred, the intervention specialist escalates the response.
Policy-based response is executed
Following a set of pre-determined protocols, the intervention specialist will launch the proper response. Depending on the situation, this may be to notify law enforcement, alert the keyholders, or take another action. With the corrective actions set into motion, the specialist will remain in live video and audio contact with the incident until the site has been fully secured.
Report
Incident reporting in 24hrs
Incident reporting after a crime is another area where Netwatch PVM offers significant advantages over traditional monitoring. Reporting can be a time-consuming, labor-intensive process with legacy monitoring services. There can also be gaps in evidence or in a timeline caused by the need to piece together the event based on data from diverse sources. Netwatch creates your incident reports within 24hrs, containing all relevant details and visuals, then shares them with clients for their information.
Always On
Geo-Diversity Ensures Continuity of Video Monitoring Service
One location is not enough to ensure continuity of service. In order to provide uninterrupted security to our clients we maintain two geo-diverse, monitoring hubs working in unison, each with the ability to take over the monitoring requirements of the other. We are fully redundant for emergency disaster recovery and backup, helping to ensure that there is no loss of service for our customers.
Our two monitoring centres are:
- in separate locations
- on a separate electrical grid
- connected to separate networks
- configured to allow for no single point of failure
- using separate telecommunication systems
All of this gives our customers confidence in continued service during crises and is integral to an effective disaster recovery plan.
Our Software
Powered by Intelligent Software
Your dedicated team of trained specialists works within our purpose-built platform to monitor and respond to alarms. Our continued investment in the platform ensures our team is always working with the most innovative set of tools in order to seamlessly view live camera feeds within seconds of unauthorised activity and intervene in situations where criminal activity is occurring.
The Netwatch Platform uses machine learning algorithms to filter nuisance alarms and ensure we are responding to the most urgent incidents. The elimination of false alarms streamlines the alarm handling processes and helps save your valuable time.
START A CONVERSATION WITH OUR EXPERTS NOW
This revolutionary proactive video monitoring software is unique to Netwatch and ensures real threats at your property are addressed in industry-leading response times. Through our state-of-the-art monitoring centres, the most advanced detection software and skilled intervention specialists, our customers benefit from the world’s leading proactive video monitoring service.
Our Approach
The Better Way to Monitor Your Facility and Premises
Proactive video monitoring is not like traditional monitoring. The intelligent detection solution provides a 24/7, 365-day security guard. This reduces the need for hiring security officers, while improving the user’s ability to monitor and respond to threats.
With PVM, it’s possible to intervene before the crime happens, and prevent it from occurring. This differs from traditional monitoring, which is reactive – it prompts no action to be taken until during or after the crime has taken place. This can have severe consequences for the business owner.
Ultimately, reactive video surveillance is not the best or most efficient way to reduce crime at your facility. Violence, vandalism, theft and other criminal activity can devastate you financially. Using video to create a record, or even to notify authorities of an incident in progress, is not good enough. Proactive video monitoring is the better way to protect yourself and your business.
