UPDATE March 20th
Over the past week the COVID-19 outbreak has further impacted businesses around the world. Our Critical Response team at Netwatch is monitoring the situation closely. We want to reassure our customers that we have prepared for this outcome. At Netwatch we have invested to ensure the critical 24/7 service from our Communication hubs can continue, while protecting the health and well-being of our own employees.
We understand that public measures being put in place nationwide can potentially bring unanticipated challenges to the safety and security of your business. Rest assured that at this time we will continue to provide:
- 24/7 site protection in a high state of alert; we understand alarm arming hours may need to be extended at this time with premises vacant
- always on detection where necessary; no unauthorized movement will go unchallenged on your site while your Netwatch system is armed
- remote monitoring of your site by our skilled Intervention Specialist; there is no need for any physical presence so no problem with social distancing
- the ability to login to your cameras remotely; allowing you to check up on your business while at home over the next few weeks
Our goal is to ensure your service will not be interrupted under any circumstance. We are available to assist you should you need to update contact details, business hours or your specific protocol. Please ensure you contact the Communication Hub through [email protected]. Your updated information enables us to continue to secure your site in the most effective manner.
We hope that you and your families are remaining safe and healthy at this challenging time. If you are worried about any aspect of your security at this time please ensure to contact us 844 627 3287 or [email protected].
UPDATE March 10th
The continuing spread of the coronavirus outside China is driving organisations everywhere to prepare for a possible pandemic. At Netwatch we are taking active steps across the company to prepare and ensure we continue to take care of our employees and customers. There will be ongoing communications from Netwatch to our customers as the situation evolves.
Our ongoing activities are based on guidance from national and international health, safety and travel entities, including the World Health Organization, U.S. Centers for Disease Control, Ireland Health Service, U.K. government and other governmental organisations.
Netwatch is implementing necessary actions to mitigate risk and maintain continuity.
We are taking all precautions being advised from governmental organisations. We have deployed our Critical Response team to manage our activities in relation to this crisis. As this is an evolving situation, day to day management is important, as such the Critical Response team communicates daily to review changes in conditions and update our risk and mitigation strategy.
All Netwatch employees have been issued with guidance on how to best protect themselves and how to communicate with us, should their own risk status change. We have an established business continuity approach having two monitoring locations that are fully capable of supporting each other. Our Communication Hubs are a very important part of our day to day service, and special steps have been taken to limit access for nonessential movement. We have reviewed staffing across the business to allow for various eventualities.
The safety and security of Netwatch employees and customers is our priority Please rest assured that we The safety and security of Netwatch employees and customers is our priority. Please rest assured that we are implementing all measures to continue to provide the same high level of service at this time. Should you have any questions, queries or worries please don’t hesitate to contact us on 844 627 3287 or [email protected].
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